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Name:
Email:
Phone:
1.
Do you prefer email or phone contact? Email:
Phone:
2.
Do you have customer needs that we are not currently addressing? Yes:
No:
If Yes, please tell us how we can better meet your needs.
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3.
Are we easy to contact? Yes:
No:
4.
Are you satisfied with the service we are providing? Yes:
No:
If not, please specify problem area.
5.
How do you like our product overall? Excellent:
Average:
Poor:
6.
How do we compare to our competitors in terms of:
Price:
Excellent:
Average:
Poor:
Service:
Excellent:
Average:
Poor:
Product quality:
Excellent:
Average:
Poor:
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7.
When buying water for home delivery what are the four most important criteria to you:
Speed of delivery:
Excellent:
Average:
Poor:
Polite and efficient phone service:
Excellent:
Average:
Poor:
Ability to provide specific delivery assistance:
Excellent:
Average:
Poor:
Price:
Excellent:
Average:
Poor:
Product (water) quality:
Excellent:
Average:
Poor:
Visual appeal of label:
Excellent:
Average:
Poor:
Support with water cooler cleaning:
Excellent:
Average:
Poor:
Other (please specify):
Excellent:
Average:
Poor:
8.
If you are not yet a customer:
What is stopping you from joining the Water Club and getting regular home delivery?
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9.
Can we assist you with information on our products?
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